Our team has tracked down what’s going on and you are correct in your analysis. The last contact I have from support is from last summer: The tablet got an Android OS update, ComiXology got updates every few months, but the app to this day has any way to store its content on microSD cards. Unfortunately, months passed, and no changes were pushed to the app. Hopefully we can figure this out and get you back. I don’t have news on when that answer is coming, but the topic is open internally and I want to thank you for your detailed emails and notes. We realized you are 100% correct, and we’re re-evaluating our decision RE adoptable storage. I followed up with our team and a few weeks ago we met about your report. After multiple denial from ComiXology support, the blog post helped me get this to the attention of at least one engineer on the team, who actually sent me a reply nearly 11 months ago: I don’t want to repeat the specifics here, the short version is that the ComiXology app has been broken for over a year now for any Android user that relies on microSD storage rather than the internal storage, such as mine. And it turned out that my fears were just as real, as I found out last year. When Amazon bought ComiXology, I was at the same time pleased and afraid - pleased because that could have (and did) boost ComiXology’s reach, afraid because there was always a significant overlap with the Kindle app, ecosystem and market. For a while, I have signed up for their ComiXology Unlimited service, that for a monthly fee gave you access to an astounding amount of comics - particularly a lot of non-mainstream comics, a great way to discover some interesting independent authors. I have been a customer for many years, starting from when I just had bought an iPad for a job. I love comic books, and I found ComiXology an awesome service, with awesome selection and good prices. I thought this was the right time to issue a plea to you: it’s due time you get rid of the ComiXology app, and ask your customers to just use an unified Kindle app to read their comic books.
Today, May the 4th, is Free Comic Book Day.
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